Policies

RETURN POLICY

Satisfaction Guaranteed. We are confident in our design quality and we hope that you love your purchase. However, if for some reason your purchase does not suit your needs, we will gladly offer a refund if returned within 30 days of receiving the order. We regret that we cannot refund any shipping fees. For further assistance please e-mail sales@poconomodern.com


SHIPPING RATES

Our shipping and handling rates are formulated to ensure the most efficient packaging and delivery of your purchase. We calculate shipping based on the weight of the product and its final destination. Most items will be shipped via UPS or USPS to arrive in your home in a timely manner. Some heavy or oversized items may require additional shipping charges and cannot be shipped outside the 48 contiguous states. We regret that we cannot ship products overseas.


DELIVERY AND PROCESSING SURCHARGES ($*)

Because furniture and other large items are bulky, heavy and may have limited availability, these items have a delivery and processing surcharge. This charge will be calculated for each individual piece depending on its weight. Since our furniture is handmade, a short lead time should be expected for each item up to several weeks. Upon ordering furniture, you will be notified regarding lead time.


RUSH SHIPPING AND PROCESSING

For an additional shipping charge, we can arrange for rush delivery to most destinations. Please note that the charge for rush delivery is in addition to standard Shipping and Processing Charges. This rush service is not available for some oversized items, out of stock items, hand made furniture,or items shipped outside the contiguous 48 states.


PRICES + SALES TAX

Sales tax on the merchandise total is charged for items shipped only to NJ. Sales tax is also charged on all shipping, delivery and processing charges for states with an asterisk. For further assistance please send an email to sales@poconomodern.com


PAYMENT

Currently, payment may be remitted through PayPal. If you do not have a PayPal account, please log onto PayPal.com to sign up. Buyer is responsible to pay the price of the item, shipping, and all applicable taxes at time of purchase.


PRIVACY POLICY

We are committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us (the phrase "contact information" means any information by which you can be contacted, such as your name, mailing address, email address, telephone number, etc.). The purpose of this Privacy Policy is to inform you what information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. By using any of our web sites or sharing your contact information with us, you are accepting the practices described in this Privacy Policy. We have agreed to not share customer’s contact information with other marketers.


COLLECTING INFORMATION ABOUT YOU

There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web sites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends, and site usage statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.


USING INFORMATION ABOUT YOU

We use your contact information for internal purposes only, such as:

• confirming and tracking your order, subscription, or registration;
• analyzing preferences, trends, and statistics;
• informing you of our new products, services, and offers; and
• providing you with other information from and about us

We process your contact information only in ways compatible with the purposes for which it was collected or authorized by you. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable with regard to its intended use.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.


OPTING OUT OF MARKETING AND TRANSFERS; UPDATING AND DELETING INFORMATION ABOUT YOU

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or from our Select Partners, or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know by sending us an email to sales@poconomodern.com, or by clicking the opt-out link in our emails. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way.